A STRESS-FREE HOLIDAY

Publié le 5 Octobre 2012

Here are some useful phrases to help you solve travel problems…

A STRESS-FREE HOLIDAY

Conversation

Ferry operator: l'm sorry Sir, but there's a small problem. The 21.15 ferry is full.

Car driver: But I booked a month ago by Internet. Look, it says so here on this printout.

Ferry operator: Yes, I do apologize. We've had some technical hitches with online reservations.

Car driver: So what are you doing to rectify the situation?

Ferry operator: I suggest that you come back tomorrow morning, I’ll make sure that you get on the 7.30 ferry.

Car driver: But we're only going to stay in Jersey for two nights. Who can I ask about this mix-up? Who's in charge here?

Ferry operator: I am, but I’m not responsible for overbookings. I’m sure there's a solution, though... Let's see... You've got your bikes and rucksacks with you. How about leaving your car on the mainland? I’ll refund the vehicle fare, of course, and there's no charge for bikes on the ferry.

Car driver: That's not exactly what we'd planned. But, I suppose, if there's no alternative...

Ferry operator: Believe me, Jersey is a cyclist's paradise. In fact, you’ll probably be very glad that this little hiccup in our usually trouble-free service happened in the first place...

Vocabulary

The conversation

book = réserver

printout = page imprimée

apologize = s'excuser

technical hitches = ennuis techniques

on-line = en ligne

mix-up = confusion, erreur

overbookings = surréservations

rucksack = sac à dos

mainland = continent (opposé à une île)

refund = rembourser

vehicle tare = prix du billet pour la voiture

hiccup = contretemps

trouble-free = sans problèmes

Extra vocabulary

corne to an agreement = se mettre d'accord

deal with a problem = s'occuper d'un problème

disagree = être en désaccord

misunderstanding = malentendu

setback = contretemps

temporary solution = solution provisoire

way out of/way round a problem = moyen de contourner un problème

what's the matter? /what's wrong? = quel est le problème?

whose fault is it? = c'est la faute à qui?

work things out = résoudre un problème

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